Shipping policy

Thank you for visiting and shopping with Cottagebrook Candle Company. The following information outlines our shipping and delivery policies.

Order Processing

Orders are processed within 2-3 business days. Orders are not processed or shipped on weekends or holidays.

During periods of high order volume, such as holidays or major sales events, processing times may be slightly longer. If there will be a significant delay in processing your order, we will contact you by email.

Shipping Rates & Delivery Estimates

Shipping charges are calculated and displayed at checkout based on your order and shipping destination.

Delivery estimates are provided at checkout. Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number and a link to track your package.

Please allow up to 24 hours for tracking information to become available after your shipment confirmation is sent.

Customs, Duties & Taxes

Cottagebrook Candle Company currently ships within the United States only. If we offer international shipping in the future, please be aware that customers will be responsible for any customs duties, taxes, tariffs, or other fees imposed by the destination country.

Damaged or Lost Packages

We carefully package every order to help ensure it arrives safely. However, packages may occasionally be damaged or lost during transit.

If your order arrives damaged, please contact us within 14 days of delivery at support@cottagebrook.com and include photos of the damaged product and packaging. Please keep the original packaging and damaged items until the issue has been resolved, as they may be needed for a carrier claim.

If your package is lost or has not been delivered within the expected timeframe, please contact us at support@cottagebrook.com so we can help determine the appropriate next steps.

We will review the issue and work with you to determine an appropriate resolution.