Frequently Asked Questions

Q: What is soy wax?

A: Soy wax is a vegetable wax derived from the oil of soybeans. After harvesting, the soybeans are cleaned, cracked, dehulled, and rolled into flakes. The oil is then extracted from these flakes and hydrogenated to convert some of the fatty acids into saturated ones, which results in a solid at room temperature - this is soy wax.

Q: Why use soy wax for candles?

A: Soy wax has several benefits. It is a renewable resource and biodegradable. Compared to traditional paraffin wax, soy wax burns cleaner with less soot, making it more environmentally friendly. Soy candles also burn slower than paraffin candles, resulting in a longer-lasting product.

Q: Are your candles 100% soy wax?

A: Yes, our candles are made from 100% soy wax. We don't blend our soy wax with other waxes to ensure the highest quality, cleanest burn, and maximum fragrance throw.

Q: Do your candles contain any harmful chemicals or additives?

A: No, our candles do not contain any harmful chemicals or additives. They are free from parabens, phthalates, and petroleum. The fragrances used in our candles are also non-toxic.

Q: What type of wicks do you use?

A: We use lead-free cotton wicks for our candles. These wicks burn cleanly and help ensure the longevity of our candles.

Q: How long does a soy candle last?

A: The burn time of a soy candle can vary based on its size. On average, our candles burn for 45-50 hours. However, the actual burn time can depend on environmental factors such as drafts.

Q: How should I care for my soy candle?

A: To care for your soy candle, trim the wick to about 1/4 inch before lighting each time. This will help the candle to burn evenly. Also, try to let the candle burn until the wax melts out to all the edges of the container. This prevents tunneling and extends the life of your candle.

Q: How are your candles scented?

A: Our candles are scented with high-quality fragrance oils. We carefully select each scent to provide a balanced, pleasant aroma when the candle is burned.

Q: Can I recycle my candle container?

A: Yes, we encourage customers to recycle or reuse their candle containers. Our containers are made from glass and can be easily cleaned for other uses once the candle has fully burned.

Q: Do you offer international shipping?

A: As of now, we are shipping only within the United States. We are working to expand our operations and hope to offer international shipping in the future.

Q: Why does my soy wax candle not have a smooth top after burning?

A: After burning, soy wax candles may not re-harden with perfectly smooth tops, and this is completely normal. Soy wax is a natural substance with a slightly grainy texture, which can lead to a rough or bumpy surface once the wax cools and re-solidifies after being melted. Please be assured that this is purely a cosmetic issue and does not affect the performance, scent throw, or burn quality of your candle.

For any other questions or concerns, please feel free to contact our customer support team at support@cottagebrook.com.