Refund policy

We want you to be happy with your Cottagebrook Candle Company purchase. If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery.

Returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need proof of purchase.

To request a return, please contact us at support@cottagebrook.com. If your return is approved, we will provide an RMA number and instructions for returning your package. Please do not send items back without first receiving return authorization.

Customers are responsible for return shipping costs.

Returns should be sent to:

Cottagebrook Candle Company LLC
Attn: Returns - RMA #
71 Newtown Rd., #177
Danbury, CT 06810

We recommend using a shipping method that includes tracking, as we cannot be responsible for returns that are lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong item, please contact us within 14 days of delivery at support@cottagebrook.com and include photos of the item and packaging.

Please do not return any items unless we provide return instructions. We will review the issue and work with you to determine an appropriate resolution.

Please retain the original packaging and damaged item until the issue has been resolved, as they may be needed for a carrier claim.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized products
  • Personal care products
  • Sale items
  • Gift cards

If you have questions about whether a particular item is eligible for return, please contact us at support@cottagebrook.com.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@cottagebrook.com.